Old Ginger (China)
Order & Delivery Process
Our delivery is every Tuesday, Thursday & Saturday. Please place order 2 days in advance (Example: order before 8pm on Sunday, items can be delivered on Tuesday).
Step 1: Customer search items in our website.
Step 2: Customer places order in our website.
Step 3: Payment via payment gateway (Ipay88). Once successful, go to step 4.
Step 4: Warehouse receives order and items picked, packed & delivered to customer.
Step 5: Customer’s order fulfilled.
Order cancellation & reschedule delivery
Any cancellation of order or reschedule delivery shall be made before 6pm from the same day of placement of your order ("Grace Period") by contacting our customer service officer at email@example.com or our hotline: 016-6505535. Any request for cancellation made or reschedule delivery after the Grace Period will not be entertained.
We reserve the absolute discretion to approve or reject your request for cancellation or reschedule delivery. For any cancellation of your order, you shall be responsible for the payment of an administrative charge, which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation or reschedule delivery will be entertained once your orders have been shipped to your shipping address.