Dispute, Return & Refund Policy
In the event of any dispute and complaint, we require the complaint to be made and provide details within 24 hours of receiving the goods via email at email@example.com or contacting our customer service hotline 016-6505535. We reserve the absolute discretion to approve or reject any invalid dispute and complaint after our investigation.
For any product(s) return, customer should be responsible to bare the shipping costs and mail or return your product(s) to: No.3, Jalan TSB 6, Taman Industri Sungai Buloh, 47810, Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Disclaimer: Notwithstanding anything stated to the contrary, shipping costs due to return product(s) are non-refundable. For any refund, please refer to our refund & replacement policy.
Refund & Replacement Policy
Preamble: We subscribe to a “honesty policy” and will honour all claim to be refund. However, we seek your understanding and acceptance of any superficial or slight damage which might occur during the process of handling or delivery of these items.
You will receive a refund if goods are damaged or spoilt at the time of delivery. At your request, we can either replace it with your next order or give you a credit against your next purchase or send you a refund into your bank account within 14 working days. Please indicate your preference as fresh vegetables and fruits are highly perishable items, we require claims to be made within 24 hours of receiving the goods.
Please submit a request for refund, take a photo of the damaged or spoilt item and send it together with the details of your order (invoice and payment gateway receipt) via email at firstname.lastname@example.org.
We may or may not require you to set the damaged product aside for our delivery person to pick up at the earliest convenience.
Disclaimer: We are not liable for any damage or product deterioration due to any poor handling or poor storage after 24 hours of goods received.
Order cancellation & reschedule delivery
Any cancellation of order or reschedule delivery shall be made before 6pm from the same day of placement of your order ("Grace Period") by contacting our customer service officer at email@example.com or our hotline: 016-6505535. Any request for cancellation made or reschedule delivery after the Grace Period will not be entertained. We reserve the absolute discretion to approve or reject your request for cancellation or reschedule delivery. For any cancellation of your order, you shall be responsible for the payment of an administrative charge, which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation or reschedule delivery will be entertained once your orders have been shipped to your shipping address.
Order & Delivery Process
Our delivery is every Tuesday, Thursday & Saturday. Please place order 2 days in advance (Example: order after 12pm on Saturday, consider goods to be delivered on Thursday).
Step 1: Customer search items in our website
Step 2: Customer places order in our website
Step 3: Payment via payment gateway (Ipay88). Once successful, go to step 4
Step 4: Warehouse receives order and items picked, packed & delivered to customer
Step 5: Customer’s order fulfilled
Company name: Green Frontiers Sdn Bhd (859555P)
Company address: No.3, Jalan TSB 6, Taman Industri Sungai Buloh, 47810, Petaling Jaya, Selangor Darul Ehsan.
Company line: 016-650 5535
Email address: firstname.lastname@example.org